NEED TO CONTACT US?
How Can We Help You Today?
Please note that our various departments are usually available Monday through Friday from 9 AM to 5 PM EST. Typical answer time is usually around 24 to 48 hours, depending on the time of the year.
Depending on why you need to reach out to us, selecting the correct section below will help route your question to the department that will be best suited to help you out! Thank you for your collaboration!
I Would Like To Know Where To Buy Your Products
Interested in purchasing one of our fashionable dolls? You can buy directly from us or visit one of our authorized dealers today!
To shop with us, please CLICK HERE to go back to the main level of our store. Visit often, new collectibles are added frequently and sell out fast!
For those products are not exclusive to Integrity Toys, please access the complete list of authorized Integrity Toys dealers, CLICK HERE.
I Have Purchased From Your Online Store And I Have an Order Related Issue
If you have purchased (or are trying to purchase) a collectible directly from us and:
- You entered the wrong address at checkout by accident;
- You are having issues checking out (i.e., order decline, website frozen, no order confirmation, etc.);
- Your order is delayed or otherwise lost in transit;
- You have any other order related issue(s);
For faster service, the Liaisons will do their best to get back to you during normal business hours, Monday through Friday from 9 AM to 5 PM Eastern Time, and will direct your request to the Integrity Toys shipping department or offer you an immediate solution to the issue whenever possible!
My New Collectible Is Broken/Defective Or Is Missing A Part
While we do everything we can to ensure that every product we manifacture is made with great care, as with any factory produced goods, things will unfortunately happen from time to time.
If you are the original owner of anyone of our products and have encountered an issue with a doll that you just received, please use the form below to contact us and our PatientCare service will get back to you during normal business hours (9 AM to 5 PM Eastern Time, Monday through Friday) within 24 to 48 hours approximately (except during weekends and holidays).
Note: Be prepared to submit a clear photo of the issue and a proof of purchase (if requested). Note that our PatientCare service will not be able to help you with lost or delayed orders. Please select the correct topic for this. Thank you for your collaboration.
I Am NOT A Current W Club Member And I Would Like To Join
W Club registration is now closed for 2023, but you may join the 2024 notification list!
The W Club is simply the best way to stay in touch with other Integrity Toys fans and to be the first to receive news and updates about everything Integrity Toys!
Special offers, exclusive events, exclusive dolls, and awesome perks are all part of what a W Club membership has to offer! A W Club membership is good for one year and registration is only open for a limited time each year. Please note that registration for the 2023 W Club is now closed. If you would like to be notified when the 2024 registration period launches, please enter your name and email in the section below (please scroll down).
By adding your email to this mailing list, you give your consent to be notified once the 2024 W Club registration process begins sometime in February 2024
Alternatively, if you're already a member of the W Club and require assistance from the W Club Liaisons, please CLICK HERE.
If you need to reference the full W Club rules, please CLICK HERE. Thank you for your interest in the W Club!
The W Club is a trademark of Intercap Merchant Partners, LLC. ©2023 All rights reserved.
I Am A Current W Club Member And I Need To Reach The W Club Liaisons
The W Club Liaisons are available Monday through Friday from 9 AM to 5 PM EST. Typical answer time is usually around 24 to 48 hours, depending on the time of the year.
Note: The W Club Liaisons will not be able to help you with product warranty related issues. If this is what your inquiry is about, please select the correct option.
I Would Like To Know How To Become An Integrity Toys Dealer
Thank you for your interest, however, please note that Integrity Toys is not seeking to add new accounts to its list of authorized dealers at this time.
Alternatively, if you are a customer and are looking for our list of authorized dealers, please CLICK HERE.
I Am A Member Of The Press And Need To Reach The PR & Business Development Team
If you are a member of the press or have a PR related inquiry, please click below to access the PR Team form. Someone will get back to you as soon as possible during normal business hours.